Returns & Exchanges

At Glico Official Shop, we prioritize the quality and freshness of our snacks; therefore, we accept returns only for damaged, defective, or incorrect items within 7 days of delivery. Due to the perishable nature of food products, we cannot accept returns for change-of-mind or opened packages.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please check your snacks for any signs of damage or incorrect items before opening the individual product seals.

• 2.
  Contact Support

  Email our customer service team within 7 days with your order number and clear photos of the damaged goods or shipping error.

• 3.
  Verification Process

  Our team will review your claim within 48 hours to confirm the eligibility for a replacement or a full refund to your original payment method.

• 4.
  Resolution

  Once approved, we will ship out a fresh replacement at no extra cost to you or process your refund, which typically appears in 5-10 business days.